These conditions of sale are applicable in cases Swedish or other applicable law do not provide conditions that are in conflict with them. For private customers, the Konsumentköplagen as well as Distansavtalslagen, and for businesses - Köplagen. Köplagen, unlike Konsumentköplagen, is permissive, which means that companies can arrange other than what Köplagen requires.
We do not accept orders in any other way than through our shopping system on our website. We accept, therefore, no orders via regular mail, fax or other medium unless otherwise agreed upon. Is the customer over 18 years must obtain parental permission of the customer before the purchase is performed. Order as is done in another persons name without his consent, or otherwise, which means that we are suffering financial or other harm will be reported to authorities.
All prices shown on our sites are based payment through invoice unless otherwise agreed upon. Shipping costs will be added all the orders, according to the method of calculation applicable to the selected mode. The price in force at the time of the order also applies at the time of delivery.
With us you can pay as follows:
Credit card Pay directly with Visa / MasterCard och Diners credit cards securely and reliably over Internet directly after ordering. Your payment is handled by DIBS, the leading card payment provider of Scandinavia, with secure encryption according to strict bank standards. Your credit card details is sent directly to the bank and cannot be read by anyone except for your bank. No extra fees are added for credit card payment.
Invoice via email
At the checkout, you will need to provide your civic registration number/organisation number. We then, after verifying that you have no credit history, ship the goods to you. In connection with this, you will also receive an email invoice. It is therefore your responsibility as a customer to provide us with a correct emailaddress which you check regulararly.
An invoice fee of 30 SEK will be added if choosing this payment alternative.
In case of overdue payments, a reminder fee of 50SEK will be charged for each reminder sent out. Also, penalty interest of 11 % will be added for the period since the invoice should have been paid until it was finally paid. After two reminders, the invoice will be handed over for debt collection.
Generally, our delivery times on the products we have in stock of 3-5 business days after the order. For goods that are out of stock our delivery time is about 1-2 weeks. We reserves us for circumstances that can make that can result in delivery later than expected. We reserve the right, without notice, delete non-deliverable items from your order, with of course price reduction with corresponding amount. If the customer then wishes to order more items, this will be considered as a new order. In case the customer thinks that the delivery is delayed in such a way that he no longer wishes the delivery of orders it is his responsibility to cancel those orders in accordance with these Conditions before orders are processed and shipped. Partial delivery of orders occurs only at the request of the customer and causes a further delivery cost. If the customer do not pickup the delivery, shipping cost will be invoiced plus an additional 100SEK handling fee.
All deliveries are made by the shipping company specified by you, according to the method of delivery which is presented before the completion of the order, and charged according to the shipping company current price list. Currently, we use DHL. It is the buyers responsibility to ensure that the address reported to us when ordering is correct, and that the buyer, after we executed the order to follow up the delivery of the freight forwarder, and ensure that the delivery is collected / received on the collection site within a reasonable time from the dispatch, typically nine (9) days after dispatch. Customs fees may be added and due to payment in connection with pickup to the shipment for non EC-countries.
If you choose "Pickup" as delivery method, it means that you are responsible for retrieving the goods you ordered from us. The address of our warehouse / office where thecollection takes place are:
Öresundsvägen 16You may want to notify us when you plan to come by and pick up your goods so we canarrange them. Either by mail or by phone. Our phone number is: 0708830499 which wecan be reached Mon-Fri 10-12.
Change of order
The customer of course may change the order until it has been served by us, at no additional cost to him other than the price difference may be, change their orders. The price will be set to the price at the time of the change. Note that the orders already shipped invoiced and shipped for can not be changed.
Cancellation of orders is possible without additional cost until the time order is effected. This happens when the invoice and shipping documents are created. Cancellation after the order is effected is not possible. You, the customer is in case we have effected your order in all cases obliged to receive the shipment.
Rights to regret
As a private person, you have under Distansavtalslagen, which came into force on 2000-06-01, the right to cancel a purchase within 14 calendar days but not less than 7 working days from receipt. To request withdrawal under Distance Contracts, please contact us so we can see if you meet the conditions required to implement the right of withdrawal, and in such cases provides us with the information we need. Return of goods which are returned with reference to Distansavtalslagen is at your expense; customers have no right to request reimbursement of costs of transportation or other service performed. Goods must be returned packaged according to our recommendations.
In case of dispute, we follow all rulings by consumer rights authorities in respective country of purchase:
- Sweden: Allmänna reklamationsnämnden (www.arn.se)
- Denmark: Forbrugerstyrelsen (www.forbrug.dk)
- Norway: Forbrukerrådet (www.forbrukerportalen.no)
- Finland: Kuluttajariitalautakunta (www.kuluttajariita.fi)
- Iceland: Neytendasamtökin (www.ena.is)
Damaged goods during transport
In case of damaged goods due to transportation, Yogagrossisten shall be notified immediately upon receipt of the goods. In case of visual outer damage on package, the carrier representative shall be notified immediately when goods is handed over. Contact us at firstname.lastname@example.org for further instructions. If the goods is visually damaged in transport, we will send a new and pay the return of the damaged goods.
Individuals have according to consumer law two (2) years complaints right whatever warranty that applies to a product. Complaints must be made within a reasonable time after the error was detected. If the complaint is made later the purchaser shall prove that the error existed already at the time of delivery. In case of a manufacturing defect of the goods, yogagrossisten will return payment of goods and cover return costs.
We follow directives of Swedish law (PUL, personuppgiftslagen) regarding storing personal information. We will only store information provided by the customer or by our representative in connection with an order. We will not forward any information to third part without customer's consent.
We reserve us for any misprints, errors in the information, and errors in the specification, to all of our catalog provided items and services. All image information on our sites should be seen as illustrations, and we can neither guarantee that the picture reflects the products appearance and exact nature.
In the event of war, natural disaster, industrial action in the labor market, government decisions, failed deliveries from subcontractors, costly event, and comparable events beyond our control which is not reasonably have been foreseen, and affect contractual agreements and commitments on our part, which makes that we can not keep that contract / commitment, form the basis of that we released from our obligations to fulfill this contract.